Frequently Asked Questions

Installing a new roof, getting a roof repair, or any other roofing project can get confusing fast. At Home Re-Nu, we want your project to not only go smoothly, but we want to make sure that you understand the process as well. As one of the top roofing companies in Southern Illinois, we make sure to keep you informed. When you work with us, you can trust that we will explain the entire process to you beforehand. We leave no questions unanswered.  We will answer any question that you have throughout the process, but here is a quick list of some of the most common questions we get.

How much damage must occur to my roof to make an insurance claim?

You don’t to be dealing with a lot of damage to file an insurance claim. Even marble-sized hail can cause a lot of damage if it falls hard and fast enough.

My roof is very old. Will my insurance even pay for the replacement costs?

Replacement costs are kept in mind as insurance policies are being written. This means that your old roof is just as insured as a new one.

What does the claim payout process involve?

After the claim is approved, your insurance company will issue the payment to you and your mortgage company (if payments are still being made on the house). At Home Re-Nu, the initial insurance payment will be accepted as a deposit in order to perform the repair. Then, the insurance company will be billed for the remaining amount. After that, you will only be responsible for the payment of the deductible, unless you elected to add upgrades.

Inspections are offered as a free service. What's the catch?

There’s no catch! These professional estimates and inspections are simply just a free service to our valued customers, as your professional independent insurance restoration contractor. However, we do request that you allow us to make most of the repairs that are found agreeable by your insurance company. In other words, the more thorough and complete job we do with a damage inspection and insurance estimate, the bigger the repair jobs we can earn.

Is this an insurance scam?

No, this is not an insurance scam. An insurance scam is characterized by a person inflicting damage upon their property on purpose and then attempts to get a reimbursement by filing an insurance claim. Home Re-Nu, along with most roofing companies in Southern Illinois, will not help with a claim if we find out that the property was intentionally damaged. Storm damage claims, however, are legitimate claims.

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